I received a damaged/incorrect product?

How unfortunate! We always send a new package free of charge for defective or incorrect products. If it arrives faulty the second time? Then we will refund you the full purchase price. In this case, always contact us at info@dreamaty.com

Do I have to pay for return shipping?
Yes, all customers are responsible for return shipping costs. We recommend sending your return using Track Trace, as we cannot accept responsibility for lost returns.

Exclusion of the right of withdrawal

- Products manufactured according to consumer specifications or based on an individual choice or decision of the customer or clearly intended for a specific person;

- Sealed products which are not suitable for return for reasons of health protection or hygiene
and whose seal has been broken after delivery;

- Clothing and/or shoes with obvious signs of wear.

Please follow the steps below:

1.Register your return
To register your return, simply contact our customer service will then send you a return confirmation as soon as possible.

2.Prepare your return
Pack the product you are returning well and securely. ideally in the original packaging. Please note: Unfortunately, we cannot cover the return shipping costs.

3.Send us your package
Send the package (with Track Trace) to the return address as described below:

Contact person's name: Wei Xinhong
Address: Lane 1177. Jianlan Road, diagonally opposite to the south gate of Lubao Technology. Yinzhou District
City Ningbo
Postal code:315100
Province: Zhejiang
Country: China
Tel:+8615314562067

Please note! The cost of your return depends on the size of your order.

Shipping Country: Australia
Shipping Method: DHL Track&Trace
Estimated Return Costs: 25-45 AUD

4. Get the purchase amount back into your account
A full refund will be made via the original method of payment after we receive your return. If possible, the items should be returned in their original condition and as undamaged as possible.

You will be refunded via the payment method you used. The purchase amount will be refunded to your bank account or other payment method used within two business days.

Can I cancel my order?
In order to ship your order as quickly as possible, we start processing it immediately in our warehouse! Therefore, it is not possible to cancel your order.